Halo Support

Contact us

Email support@halo-inc.org. We aim to respond within 1–2 business days.

Never send your master password, Recovery Key, or backup codes. We will never ask for them.

Account and sign-in

Forgot your master password?
Because Halo uses zero-knowledge encryption, we cannot see or reset your master password. Tap "Forgot password?" on the sign-in screen and we'll email you a reset link. Open it, set a new password, then enter your Recovery Key to restore access to your vault. Without your master password or Recovery Key, your vault cannot be recovered.

Lost access to your authenticator app?
Sign in using one of your backup codes. This turns off two-factor authentication, and you'll be prompted to set it up again.

Approving a new device
When you sign in on a new device, we email you an approval link from no-reply@mail.halo-inc.org. If you don't see it, check your spam folder.

Face ID isn't working
Unlock with your master password, then turn Face ID off and on again in Settings.

Subscriptions

Managing or cancelling Halo Pro
Subscriptions are handled by Apple. Open the Settings app on your iPhone, tap your name, then tap Subscriptions.

Refunds
Refunds are handled by Apple at reportaproblem.apple.com.

Restoring a purchase
Tap Restore Purchases at the bottom of the Halo Pro screen in the app.

If your subscription ends
You can still view, export, and delete your data, but you can't add or edit items until you resubscribe.

Your data

Export your data from Settings → Export Document.

Delete your account from Settings → Delete Account. This is immediate and permanent.

Security

To report a security vulnerability, email support@halo-inc.org with "Security" in the subject line.